{"id":3,"date":"2024-11-06T10:25:43","date_gmt":"2024-11-06T10:25:43","guid":{"rendered":"https:\/\/mytour.sa\/?page_id=3"},"modified":"2026-08-13T20:49:51","modified_gmt":"2026-08-13T13:49:51","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/mytour.tours\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a339b36 e-flex e-con-boxed e-con e-parent\" data-id=\"a339b36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d887d6 elementor-widget elementor-widget-html\" data-id=\"8d887d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n  .mytour-privacy,\r\n  .mytour-privacy * {\r\n    box-sizing: border-box;\r\n  }\r\n\r\n  .mytour-privacy {\r\n    --text: #181818;\r\n    --body: #505050;\r\n    --muted: #858585;\r\n    --line: #e8e8e8;\r\n    --soft: #f7f7f7;\r\n    --orange: #ff7043;\r\n\r\n    width: 100%;\r\n    background: #ffffff;\r\n    color: var(--body);\r\n    font-family:\r\n      -apple-system,\r\n      BlinkMacSystemFont,\r\n      \"Segoe UI\",\r\n      Arial,\r\n      sans-serif;\r\n    font-size: 16px;\r\n    line-height: 1.75;\r\n  }\r\n\r\n  .mytour-privacy-container {\r\n    width: min(980px, calc(100% - 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28px, 980px);\r\n    }\r\n\r\n    .mytour-privacy-header {\r\n      padding: 58px 0 46px;\r\n    }\r\n\r\n    .mytour-privacy h1 {\r\n      font-size: 46px;\r\n      letter-spacing: -2px;\r\n    }\r\n\r\n    .mytour-privacy-intro {\r\n      font-size: 17px;\r\n    }\r\n\r\n    .mytour-privacy-section {\r\n      grid-template-columns: 1fr;\r\n      gap: 22px;\r\n      padding: 44px 0;\r\n    }\r\n\r\n    .mytour-privacy-section h2 {\r\n      font-size: 22px;\r\n    }\r\n\r\n    .mytour-contact-grid {\r\n      grid-template-columns: 1fr;\r\n    }\r\n\r\n    .mytour-contact-card-wide {\r\n      grid-column: auto;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<div class=\"mytour-privacy\">\r\n  <div class=\"mytour-privacy-container\">\r\n\r\n    <header class=\"mytour-privacy-header\">\r\n      <h1>Privacy Policy<\/h1>\r\n\r\n      <p class=\"mytour-privacy-intro\">\r\n        This Privacy Policy explains how My Tour Company Limited collects,\r\n        uses, stores and protects personal information when you use\r\n        mytour.tours, create an account, contact us or make a booking.\r\n      <\/p>\r\n\r\n      <p class=\"mytour-privacy-date\">\r\n        Effective date: 3 August 2026\r\n      <\/p>\r\n    <\/header>\r\n\r\n    <main class=\"mytour-privacy-main\">\r\n\r\n      <section class=\"mytour-privacy-section\">\r\n        <h2>Information We Collect<\/h2>\r\n\r\n        <div class=\"mytour-privacy-content\">\r\n          <p>\r\n            We collect information necessary to manage your account, process\r\n            bookings, arrange services, communicate with you and meet legal or\r\n            operational requirements.\r\n          <\/p>\r\n\r\n          <p>\r\n            This may include your name, contact details, nationality, date of\r\n            birth, account information, traveller details, booking preferences,\r\n            payment status and communications with us.\r\n          <\/p>\r\n\r\n          <p>\r\n            Depending on the service booked, we may also collect transportation\r\n            details, flight information, hotel or pickup information, passport\r\n            or identification details, and information about health, mobility,\r\n            dietary or other special requirements.\r\n          <\/p>\r\n\r\n          <p>\r\n            When you use our website, we may automatically receive technical\r\n            information such as your IP address, browser, device, login\r\n            activity, website usage and cookie identifiers.\r\n          <\/p>\r\n\r\n          <p>\r\n            We may receive information directly from you, from a person booking\r\n            on your behalf, or from an agent, reseller, supplier, payment\r\n            provider or authorized Mytour platform.\r\n          <\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"mytour-privacy-section\">\r\n        <h2>How We Use Your Information<\/h2>\r\n\r\n        <div class=\"mytour-privacy-content\">\r\n          <p>\r\n            We use personal information to create and manage accounts, confirm\r\n            and fulfil bookings, arrange tours, tickets, transportation and\r\n            related services, process payments and refunds, provide customer\r\n            support and communicate important booking information.\r\n          <\/p>\r\n\r\n          <p>\r\n            We may also use information to improve our services, maintain\r\n            website and account security, prevent fraud, investigate disputes,\r\n            comply with legal obligations and protect our legitimate business\r\n            interests.\r\n          <\/p>\r\n\r\n          <p>\r\n            Where permitted by law, we may use your contact details to send\r\n            offers, service updates or marketing communications. You may\r\n            unsubscribe at any time without affecting essential booking or\r\n            account messages.\r\n          <\/p>\r\n\r\n          <p>\r\n            If information required for a service is not provided, we or the\r\n            relevant supplier may be unable to confirm or deliver the booking.\r\n          <\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"mytour-privacy-section\">\r\n        <h2>Sharing and International Processing<\/h2>\r\n\r\n        <div class=\"mytour-privacy-content\">\r\n          <p>\r\n            We share only the information reasonably required to arrange,\r\n            manage or deliver a booking.\r\n          <\/p>\r\n\r\n          <p>\r\n            This may include sharing information with tour operators,\r\n            attractions, transport providers, drivers, hotels, insurers,\r\n            airport-service providers, payment providers, banks, technology\r\n            providers, professional advisers and other suppliers involved in\r\n            providing the requested service.\r\n          <\/p>\r\n\r\n          <p>\r\n            Mytour accounts may be used across authorized Mytour platforms.\r\n            Account information may be processed by the separate companies\r\n            operating those platforms for account access, administration,\r\n            customer support, security and related services.\r\n          <\/p>\r\n\r\n          <p>\r\n            Agents, resellers and business partners may access only the\r\n            customers and bookings associated with their own accounts.\r\n          <\/p>\r\n\r\n          <p>\r\n            Personal information may be stored, accessed or processed outside\r\n            Thailand where our suppliers, service providers or authorized\r\n            Mytour platforms operate. Appropriate safeguards will be used where\r\n            required by applicable law.\r\n          <\/p>\r\n\r\n          <p>\r\n            We may also disclose information where required by law or requested\r\n            by a competent government, tax, regulatory, judicial or\r\n            law-enforcement authority.\r\n          <\/p>\r\n\r\n          <p>\r\n            <strong>My Tour does not sell or rent personal information.<\/strong>\r\n          <\/p>\r\n\r\n          <div class=\"mytour-privacy-subsection\">\r\n            <h3>Bookings for other people<\/h3>\r\n\r\n            <p>\r\n              If you provide information about another traveller, child,\r\n              customer or group member, you confirm that you are authorized to\r\n              provide it and that the information is accurate.\r\n            <\/p>\r\n\r\n            <p>\r\n              Agents, resellers and business partners are responsible for\r\n              obtaining any permissions required from their customers.\r\n            <\/p>\r\n          <\/div>\r\n\r\n          <div class=\"mytour-privacy-subsection\">\r\n            <h3>Cookies<\/h3>\r\n\r\n            <p>\r\n              We use essential cookies for website operation, account access,\r\n              security, shopping-cart functions and checkout. Analytics,\r\n              advertising and other non-essential cookies will be used only\r\n              after the required consent has been obtained.\r\n            <\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"mytour-privacy-section\">\r\n        <h2>Retention, Security and Your Rights<\/h2>\r\n\r\n        <div class=\"mytour-privacy-content\">\r\n          <p>\r\n            We retain personal information for as long as reasonably necessary\r\n            to maintain accounts, complete bookings, process transactions,\r\n            provide support, prevent fraud, resolve disputes and meet legal,\r\n            tax, accounting, insurance and regulatory obligations.\r\n          <\/p>\r\n\r\n          <p>\r\n            When information is no longer required, it may be deleted,\r\n            destroyed, anonymized or securely archived with restricted access.\r\n          <\/p>\r\n\r\n          <p>\r\n            We use reasonable technical and organizational safeguards designed\r\n            to protect personal information against unauthorized access,\r\n            disclosure, alteration, loss, misuse or destruction.\r\n          <\/p>\r\n\r\n          <p>\r\n            Subject to applicable law, you may request access to your personal\r\n            information, correction of inaccurate information, withdrawal of\r\n            consent, restriction of processing, objection to certain uses,\r\n            transfer of eligible information or deletion or anonymization of\r\n            eligible information.\r\n          <\/p>\r\n\r\n          <p>\r\n            These rights are subject to legal exceptions. We may retain\r\n            information where necessary to complete a booking, comply with\r\n            legal obligations, maintain tax or accounting records, prevent\r\n            fraud, resolve disputes or establish, exercise or defend legal\r\n            claims.\r\n          <\/p>\r\n\r\n          <p>\r\n            We may ask for information needed to verify your identity before\r\n            processing a request.\r\n          <\/p>\r\n        <\/div>\r\n      <\/section>\r\n\r\n      <section class=\"mytour-privacy-section\">\r\n        <h2>Contact Us<\/h2>\r\n\r\n        <div class=\"mytour-privacy-content\">\r\n          <p>\r\n            For privacy questions, personal-data requests, account deletion\r\n            requests or concerns about this policy, contact My Tour Company\r\n            Limited.\r\n          <\/p>\r\n\r\n          <div class=\"mytour-contact-grid\">\r\n\r\n            <div class=\"mytour-contact-card\">\r\n              <span class=\"mytour-contact-label\">Email<\/span>\r\n\r\n              <div class=\"mytour-contact-value\">\r\n                <a href=\"mailto:support@mytour.tours\">\r\n                  support@mytour.tours\r\n                <\/a>\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"mytour-contact-card\">\r\n              <span class=\"mytour-contact-label\">\r\n                Company registration\r\n              <\/span>\r\n\r\n              <div class=\"mytour-contact-value\">\r\n                0835569011377\r\n              <\/div>\r\n            <\/div>\r\n\r\n            <div class=\"mytour-contact-card mytour-contact-card-wide\">\r\n              <span class=\"mytour-contact-label\">\r\n                Registered address\r\n              <\/span>\r\n\r\n              <div class=\"mytour-contact-value\">\r\n                130\/122 Moo 5, Ratsada Subdistrict,<br>\r\n                Mueang Phuket District,<br>\r\n                Phuket 83000, Thailand\r\n              <\/div>\r\n            <\/div>\r\n\r\n          <\/div>\r\n        <\/div>\r\n      <\/section>\r\n\r\n    <\/main>\r\n\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"Privacy Policy This Privacy Policy explains how My Tour Company Limited collects, uses, stores and protects personal information when you use mytour.tours, create an account, contact us or make a booking. 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